“Thanks to the mDevelopers team we have retained our large client, generated new revenue opportunities, and our business is successful once again ...”
Co-Founder at Clear Choice Test Prep
Clear Choice provides all the curriculum, technology, and consulting that tutoring companies need to improve results, increase referrals, and generate more revenue.
The existing web application did not meet the expectations of either the client or the users. Due to the constantly decreasing number of users/customers, the company's business condition was deteriorating. The client had to improve the operation of the web application as soon as possible and stop the outflow of users. Therefore, in this case, time played a key role. In just 2 weeks, we had to get familiar with the code and introduce new, critical features for Clear Choice.
- We have introduced new functionalities, thanks to which the level of customer satisfaction increased by 78.5%.
- We increased the speed of the platform by 120%.
- We have lowered the cost of maintaining the platform.
- A modern platform enables the effective acquisition of new customers.
The existing web application was unreliable, too slow, and most importantly, it did not meet the client's expectations or the users. It lacked essential functionalities (the so-called worksheets), which were critical from Clear Choice's point of view. In addition, due to the software used to create the original version of the application, it was necessary to cooperate with programmers specializing in AWS, CQRS, and Eventsourcing. An additional key factor was the extremely tight project schedule. It resulted from the fact that bad experiences of existing users resulted in regular drop-in customers, which affected the company's financial condition. That is why it was important to carry out any necessary work as quickly as possible.
In just 2 weeks, we had to familiarize ourselves with the code, conduct its detailed analysis, and introduce critical functionalities. Then we prepared a map of further software development. In the weeks that followed, we corrected bugs and worked to make the entire system more reliable. We worked in the areas of UX and UI, and we prepared sketches and projects. We have also built a prototype that is currently under construction. We have finished work on the student view, and now, we are working on the tutor's view.
The project required us to build a team "under one roof," which additionally was able to start work very quickly and take over the project. The project team consisted of a Project Manager, PHP Laravel / Symphony developers, and React.js developers, as well as a Quality Assurance Tester. We worked in the Agile methodology, updating the current scope of work every day, doing planning sessions and retrospectives. The entire project was managed using Jira and Confluence. During the project, we used the following technologies: PHP Laravel, React.js, and AWS.
The created platform fully met the expectations of Clear Choice. Thanks to the introduced changes, it was possible to stop losing Clear Choice customers and acquire new ones. New functionalities and a huge improvement in application speed (by 120%) increased customer satisfaction by 78.5%. We are currently working on further reducing the cost of maintaining the application (ultimately by 45%).
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